Green Potion Dress

All Sales Are Final

Due to the custom, made-to-order, and hygiene-sensitive nature of our products and services, Kimistry does not accept returns, refunds, or cancellations on any orders.

This includes (but is not limited to):

• Custom prom dresses

• Couture gowns

• Alterations

• Special orders

• Preorders

• Digital products

• Fragrances and accessories

Once an order is placed and payment is submitted, fabrics are sourced and production begins immediately — therefore no refunds or returns can be issued.

Exchanges (If Applicable)

Kimistry may allow an exchange only if:

• You receive an item that is damaged upon arrival AND

• The damage is reported within 48 hours of delivery with photo/video proof

Approved exchanges will be replaced with the same item or store credit. No cash refunds.

General Care

• Handle your gown with clean, dry hands only.

• Avoid lotions, oils, perfumes, and deodorants coming in contact with the fabric or appliqués.

• Keep the dress away from sharp surfaces, jewelry, and rough seating to prevent snags.

• Store in a breathable garment bag (no plastic).

Cleaning

• DO NOT machine wash. DO NOT put in the dryer.

• Spot clean only using cool water and a gentle fabric-safe soap.

• Avoid scrubbing appliqués, beading, or mesh.

• For deep cleaning, take to a professional dry cleaner experienced with couture or formal gowns.

• Never iron directly on appliqué or satin — use a steamer, holding it 1–2 inches away.

Storing Your Dress

• Hang using the inner hanger loops, not the straps or appliqué.

• Keep the dress in a cool, dry space away from sunlight to prevent fading.

• Ensure the skirt/train is gently spread out in the garment bag to avoid creasing.

Wearing

• Put on dress after hair, makeup, lotion, and perfume.

• Be mindful of long nails, rings, and bracelets when slipping it on.

• When walking, lift the train slightly to prevent dragging or tearing.

• Avoid sitting on rough chairs, concrete, or textured car seats.

Transporting

• Lay the dress flat across the backseat or hang it securely so the train doesn’t bunch.

• Keep drinks, food, body glitter, and spray tan FAR away.

Appliqué & Embellishment Care

• Do not pull, pick, or tug at decorative pieces.

• If a bead or appliqué loosens, avoid wearing until repaired by a professional seamstress.